We are located in beautiful Scottsdale, Arizona. Our Retail and Service Center is located on 4390 N Miller Rd Suite 101, Scottsdale, AZ 85251.

We are a top tier E-Bike Dealer and Service Center, that ships nationwide.

We’re proud to call Scottsdale home, which allows us to provide exceptional customer service both locally and across the nation. Unlike overseas competitors, we offer high-quality e-bikes at the most affordable, sustainable prices. Our commitment to quality assurance and U.S.-based customer support is just part of what makes PedalJetz a top e-bike dealer across the country.

Yes - we are an authorized e-bike dealer. We are not a manufacturer.

Absolutely! If you are based in Arizona, stop by our retail location in Scottsdale! If you are not based in Arizona, rest assured our products are backed with warranty's ranging from 1-2 years depending on the manufacturer. Warranty & return information can be found on our FAQ page.

Exchange Policy:

PedalJetz is committed to ensuring customer satisfaction with our e-bikes. We offer a 30-day exchange policy from the purchase date of the product. To qualify for an exchange, the following conditions must be met:

1. The bike must be in like-new condition with no damage.
2. The odometer reading must be under 30 miles.
3. Customers are entitled to one exchange only.
4. Should the customer choose a more expensive bike, they are required to pay the price difference. Conversely, if they opt for a less expensive bike, the price difference will be refunded.

Refund Policy:

PedalJetz provides a 30-day return policy in cases of definable mechanical issues or defects with the e-bike. To be eligible for a refund, the following criteria must be satisfied:

1. The bike must be free of damage or scratches.
2. The odometer reading must be less than 20 miles.
3. Errors with customer assembly do not qualify for a refund. 

Please note that returns and exchanges will not be processed beyond the specified timeframes or if the conditions outlined above are not met. We strive to ensure a seamless experience for all our customers and appreciate your cooperation in adhering to our policies.

For any further inquiries or assistance, please contact our customer service team.

All Electric Bike Brands: 2-year bumper to bumper parts warranty against manufacturer defects. All warranties do not include assembly errors, damaged or wrecked bikes, wear and tear, or general maintenance.